Return Policy

At CPU Partner Group, we aim to ensure complete customer satisfaction with your purchase. If you are not fully satisfied with your order, you can return it under the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 14 days of receiving the order.

   • The item must be unused, in its original condition, and in the original packaging.

   • Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-returnable Items:

   • Customized or personalized products.

   • Opened or used software and digital products.

   • Products that are clearly marked as non-returnable or final sale.

3. Return Process:

   • To initiate a return, please contact our customer service team at +380 (99) 654-00-00

   • We will provide instructions on how to return your item.

   • You are responsible for return shipping costs unless the item was delivered damaged or defective.

4. Refunds:

   • Once the returned item is received and inspected, we will process your refund within 7-10 business days.

   • Refunds will be issued to the original payment method used at the time of purchase.

5. Exchanges:

   • If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order.

6. Damaged or Defective Items:

   • If your item arrives damaged or defective, please contact our customer service team immediately with details and images of the damage. We will arrange for a full refund or replacement at no extra cost to you.

For any further questions, please don’t hesitate to reach out to our support team.